How to Fix Netgear Extender App Not Working Issue?

Netgear wireless range extender enhances the range of existing WiFi signal and creates a robust signal in low signal and dead zones areas. Users use the extender app to access the login page. But sometimes they face Netgear extender app not working issue. If the app is not working properly, it can be irritating and prevent you from reaching Netgear Genie setup wizard sometimes. In case you’re also stuck with the same mess, then follow this post to solve the Netgear extender app not working issue.

Causes & Solutions to Netgear Extender App Not Working

There are several reasons behind the Netgear Wireless range extender app not working problem. Here, is the list of the most common issues that arise.

1. Outdated App Version

The first and most frequent reason for the Netgear extender app not working is that you are using an outdated version of the app. Most of the time, the outdated version of the app is not appropriate for the mobile device. To fix the outdated app version issue, follow the steps that are listed below:

  • Go to the Google Play Store or Apple App Store.
  • Tap on the ellipses button in the top right corner.
  • Find my app & games option.
  • Here, go to the extender app and tap Update to install the latest version.

2. Clear Mobile Cache

Can you remember the last time when you clear the mobile device cache? Well, it looks like has been prolonged. So before opening the app verify that you clear all the cache from the cell phone and also ensure that when you are using the Netgear extender app, no other app is running in the background.

3. A mobile device is Virus Infected

The Netgear extender application does not work on the infected devices. Ensure that your phone is free from viruses. For this, you can download an antivirus software on your phone. Here, the steps are listed below to download the app:

  • Go to your App Store or Play Store as per your mobile accessibility.
  • In the search bar, type any antivirus software name as per your choice.
  • From the result, select a software.
  • Now, tap on the download button.
  • Once downloaded tap on the install option.
  • Your app is successfully downloaded.

After that, scan for viruses and delete infected files (if there are any).

4. Poor Internet Connection

The Netgear wireless range extender app does not work properly if the internet connection speed is weak. Know that it can also stop you from accessing IP address if you opt to manage the extender via a web browser instead of the mobile app. To avoid this issue, ensure that the connection between the router and modem is also stable and there is no damaged cable.

5. Other Software Conflicts

The Netgear wireless range extender app may not work if other software clash with the mobile device. So, consider closing all other apps that are running in the background.

6. Outdated Software

The Netgear range extender app is not working on outdated software on the mobile device. The latest version of the app does not support outdated software. To avoid this problem, be sure that you are using the updated version of the device. Here, follow these steps to update the software:

  • Firstly, unlock the mobile device.
  • Tap on the Mobile settings app.
  • Here, you see the About phone option.
  • Now, tap on the System > System update.
  • At this moment, you will see your update status. Follow the on-screen instructions to complete the process.

Once you follow these steps, you can easily fix the Netgear extender app not working issue. After this, you can login to the Netgear extender app.

Steps to Login Netgear Extender App

With the help of the app, you can simply access the Netgear extender login page. Here’s how:

  • As soon as your extender and router are connected using an Ethernet cable. Launch the Netgear extender app on your mobile device.
  • Here, you enter the default username and password in the specified fields. If you are not sure about the username and password use the user manual.
  • To avoid login problems, make sure that you are entering the correct details because default values are case-sensitive.
  • Once you type username and password tap on the Log In button. Within a few seconds, the Netgear genie setup wizard show on the screen.

In the End

That’s it! We hope that you will be able to solve the Netgear extender app not working issue in a trouble-free way. Thank you for reading the post.